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Customer Feedback Form
What do you find important when choosing a supplier?
1
2
3
4
5
Dedicated Sales Reps
Customer Care Skills
Quality of Product
Competitive Pricing
Delivery Times
Product Range
Product Literature
After Sales Service
Online Ordering
Speed of Response to Enquiry
Delivery Costs
Others (please specify)
(please rate on a scale of 1 - 5, 1 being of least importance and 5 being of most importance)
Other:
Please rate Progen Scientific in each of the following areas:
1
2
3
4
5
Dedicated Sales Reps
Customer Care Skills
Quality of Product
Competitive Pricing
Delivery Times
Product Range
Product Literature
After Sales Service
Online Ordering
Speed of Response to Enquiry
Delivery Costs
Others (please specify)
(please rate on a scale of 1 - 5, 1 being very poor and 5 being excellent)
Other:
Which of the following product types/ranges do you use and/or associate with Progen Scientific?
Use
Associate
Electrophoresis Apparatus
Gel Documentation
Pipettes
Standard PCR
Fridges / Freezers
Centrifuges
Microcentrifuges
Spectrophotometers
Mixers/Shakers
Hybridisation Incubators
Glassware Washers
Freeze Dryers
Incubators
Water baths
Weighing Equipment
Autoclaves
Biological Safety Cabinets
Fume Hoods
Ovens
Ice Machines
Ultrasonic baths
(please tick all that apply)
Please state your own particular field of research interest/area of expertise
Please indicate which of the following techniques/applications you use.
Use
Molecular Biology
Chromatography
Genomics
Chemotaxis
FISH
Microfluidics
RNAi
Tissue Culture
Proteomics
Spectroscopy
MicroArray
Protein Crystallisation
Confocal Microscopy
(please tick all that apply)
Which journals do you read?
Where do you usually look for new product information?
Who do you consider to be your main supplier(s)?
Do any of the following reasons prevent you from purchasing from Progen Scientific?
Yes
Purchase all product requirements from stores
Progen Scientific are not on our approved suppliers list
Have had no recent contact with Progen
(please tick if YES)
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Progen Focus 2017
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