Frequently Asked Questions

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Frequently Asked Questions

Laboratory Equipment

What should I consider when buying Laboratory Incubators?
When purchasing Laboratory Incubators there are a number of items that you should consider, such as:

  • Type
  • Temperature
  • Internal Volume
  • Interiors
  • Displays

For an extensive guide what you should consider before purchasing then please see our main Laboratory Incubator page. We also offer a wide range of Incubators, such as:

For the full range of products please see our Laboratory Incubator page.

Can't find the Laboratory Incubator that you need? Please Contact us and try out our exceptional customer service. Our number is 020 85422283 and we will do our best to help.


How do I know which Freezers are correct for my Application?

As you can see by the list of product ranges of Freezers, the choice of the correct freezer for your application or requirement can seem quite daunting.

To help you make your choice or for more information please see our freezers frequently asked questions or our Application Equipment Guide.


How do I know which Water Purification System I need?
See our Water Purification frequently Asked questions for more information.

For more information regarding our Water Purification systems then please Contact us.


Do you provide any guides or manuals for your Laboratory Equipment?
Here at Progen Scientific we provide a wide range of Buyers Guides.

Our laboratory equipment buyer’s guides cover a wide range of scientific and laboratory equipment we supply and should help you to help us supply you with the correct equipment.

Some of our guides include:

To see all our guides then please see our main Laboratory Equipment Buyers Guide page. For more information please Contact us on 020 85422283 and we will do our best to help.


Hospital Laboratory Equipment

What are the key features of your Hospital Lab Equipment?
Every laboratory will have varying needs depending on the hospital, patients and the applications. Our equipment range is wide enough to ensure that the right product is available at the right price. Key features common to all our hospital equipment are:

  • A Robust design to ensure long life.
  • Manufactured from modern materials making the product easy to clean and aesthetically pleasing
  • Reliable and easy to maintain
  • Provided with necessary recording devices or linkable to laboratory LIMS systems and hospital patient management systems where required.
  • User friendly and ergonomic
  • Fully warranted
  • Value for money
  • Available in a wide range of sizes to fit the needs of the laboratory.
  • Available with a wide range of accessories.

Please see our main Hospital Laboratory Equipment page.

Can't find the Hospital Laboratory Equipment that you need? Please Contact us and try out our exceptional customer service. Our number is 020 85422283 and we will do our best to help.


Life Science Equipment

Do you provide any Life Science Equipment?
Life Sciences are one of the major growth areas in the scientific world today. As the industry grows so does the need for the equipment to support the valuable work of the life science community. Progen Scientific provides a range of products designed for life science applications.

Other life science lab equipment available:

Please explore the website further to find our more and if you can't find the item that you need Please Contact us on our number 020 85422283 and we will do our best to help.


General Questions

When can I expect delivery of my order?
Next day delivery is available (on request) if the order is placed before 3pm.


Can you send me a Progen Scientific quotation?
Yes, please contact the sales office on 020 85422283 for details. Alternatively, you can submit your request to us using the online request form.


Do your prices include VAT?
Prices exclude VAT. VAT will be charged at the standard rate on all goods unless a valid VAT exemption certificate is supplied with the order.


Can my orders be VAT exempt?
Universities and research institutes engaged in medical and veterinary research can claim VAT exemption on the provision that Progen Scientific is sent a VAT exemption form. Annual exemption forms are available on request.


How can I get a sample of one of your products?
Please call the sales office 020 85422283 to arrange for a technical sales representative to contact you regarding your requirements. Alternatively, you can submit your request to us using the online request form.


I have a technical query, who do I ask?
You can call our technical sales team on 020 85422283 or e-mail us at with your query. Alternatively, you can submit your query to us using the online request form.


Can you send me your latest catalogue?
Yes, please submit your details to us using the online request form and we will send a catalogue by return.


How can I make any comments or suggestions?
Please submit your comments or suggestions to us using the customer survey form or alternatively Contact us on 020 85422283 or e-mail us at


Call... Enquire...
Call Progen Scientific to discuss your requirements on 020 85422283 Click here to make an enquiry online about Laboratory Equipment


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