Frequently Asked Questions
Laboratory Equipment Questions
How do I know which Freezers is correct for my application?
As you can see by the list of product ranges of ‘Freezers, the choice of the correct freezer for your application or requirement can seem quite daunting. To help you make your choice see our freezers frequently asked questions.
How do I know which Water Pufication System I need?
See our Water Purification frequently Asked questions for more information.
General Questions
When can I expect delivery of my order?
Next day delivery is available (on request) if the order is placed before 3pm .
Can you send me a Progen Scientific quotation?
Yes, please contact the sales office on 0845 430 8555 for details. Alternatively, you can submit your request to us using the online request form.
Do your prices include VAT?
Prices exclude VAT. VAT will be charged at the standard rate on all goods unless a valid VAT exemption certificate is supplied with the order.
Can my orders be VAT exempt?
Universities and research institutes engaged in medical and veterinary research can claim VAT exemption on the provision that Progen Scientific is sent a VAT exemption form. Annual exemption forms are available on request.
How can I get a sample of one of your products?
Please call the sales office 0845 430 8555 to arrange for a technical sales representative to contact you regarding your requirements. Alternatively, you can submit your request to us using the online request form.
I have a technical query, who do I ask?
You can call our technical sales team on 0845 230 8555 or e-mail us at sales@progensci.co.uk with your query. Alternatively, you can submit your query to us using the online request form.
Can you send me your latest catalogue?
Yes, please submit your details to us using the online request form and we will send a catalogue by return.
How can I make any comments or suggestions?
Please submit your comments or suggestions to us using the customer survey form.
Please note: Prices are correct at time of publishing, but are subject to change without prior notification.
