Customer Testimonials

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Customer Testimonials

We have decided to add a new section for 'customer testimonials', as we would like to share these responses with you.

The efficent and friendly approach from our staff is re-inforced by the quality of our products and service highlighted by the following selection of comments from some of our customers.
Please feel free to feed back your comments regarding our products and services to

Thank you for my order which arrived safely and promptly.  Thank you also for the advice.  Much appreciated,

Celia Hammond, Cambridge.

Everything was superb with the products and service, thanks. I think one of  my colleagues was looking for another overhead stirrer, and I passed on your  number. Also we may require the paddles in the future as our current ones  are getting past there best, so yes we could be possibly using Progen again.  Best regards,

Stuart Grady.

Its great to finally deal with a lab supplier who know what they're actually talking about and give individual customer service which I've found lacking with certain other suppliers.  I'd highly recommend them to anyone, great service and a great price.  Best Regards,

John Hibbird, Procurement Officer.

Just to let you know I received my Cooled incubator yesterday and was much so that I placed an order today for another incubator and an Ice machine.  Thanks very much again for such excellent service,

Keith Chapman, Laboratory Manager.

Placed my first order with you yesterday, and received delivery today.  I was very impressed with your website and your service.  Many thanks 

Dr Joyce Evans.

Received water bath today (Monday morning)- many thanks. It is a pleasure to purchase from such an efficient company - a rare breed these days.  We look forward to purchasing from you many times in the future. 

Brenda Mitchell.

For the second time, very happy with my order. Thanks for making it possible to have it delivered to France. Will be ordering again soon.  Merci Beaucoup

Lafayette, France.

Thanks for the speedy and courteous service I wouldn't hesitate to recommend your company or use your services again.  Thanks,

Dr David Southport.

Progen supplied everything I required on time and were able to provide detailed background information about the products to aid in my choice.  Their customer care post-purchase is always prompt and helpful.

Dr Heather Knight.

I was very happy with both the price of the items purchased and the customer service which was friendly and efficient.  Many Thanks.

Sarah Reed.

I would particularly like to thank you for your always prompt response to enquiries. One of the quickest of any supplier I have dealt with.  Regards

Gerrard Thomas Works Chemist.

I can say it's service like this that keep me coming back to you when I need additional equipment. Quick responses, customer services and an excellent delivery service.  Kind regards,

David North.

Very good quote price for the Accumax range of digital pipettes, which arrived on time.  best wishes

Irene Wood.

Thanks for the prompt, efficient service. In spite of a mistaken piece or two with my order, I have already placed another order with Progen. The speedy handling of the problem was very much appreciated and I like the courteous and friendly personnel.  Many thanks,

Britta Denise Hardesty, PhD Postdoctoral Research Fellow.

have been very impressed by the response to my request for laboratory equipment, the prices quoted and the thought given to the items suggested. After sales service has also been excellent. Response to my queries after purchase have been dealt with very speedily and in a very friendly manner. Progen have been a pleasure to do business with.

Ian Wood.

Would just like to say what a fantastic delivery. My balance arrived this week. It was great to see it delivered in the time frame you said it would.  Thank you so much and I look forward to ordering more equipment in the near future.  Kind Regards

Jane Tate.

Merry Xmas and a Happy New Year to you and your staff. I look forward to continuing to do business with you in the new year. Your service levels in 2005 have been excellent and very much appreciated.  Best wishes

Neil Buhr Technical Manager.

Just to let you know......................very very impressed with your website, your prices and your service. Will be using you again.  Thanks,

Dr D S, Newgent.

I have no hesitation in recommending Progen Scientific as an excellent supplier of laboratory equipment.  I have found their service outstanding and their response to my enquiries both pre and post sales quick, to the point and first-rate.  Their product range and pricing is excellent!

Dr Mark Yeoman.

An informative website. The order was very quickly processed and the product well packaged.  Sincerely

Dr Dean Porter, (Researcher)

Many thanks for the speedy delivery - next day - and products. Very efficient service from the enquiry to delivery.

David Mallon

Don't often find myself doing this, but just wanted to let you know how impressed I was with your site. Fast, efficient and very user friendly.  Thanks - you've tempted me away from my old supplier, even though delivery charges extra!

Regards - Jake Ember

I received my equipment today! Thank you very much. Everything is fine  Thanks,

David Samson.

Hello,  I just wanted to say thank you for such quick and efficient service - i'm really pleased with my pH meter it arrived today.  Many thanks

Karen Short, Hampshire.

Good quality Pipettes and speedy service- very pleased.

Becky C.

I received the order this afternoon, thank you very much for your excellent service and excellent products.  Regards

Dr Hilary Lawson.

I've received my shaking incubator today and it works a treat. I am really pleased with it, thank you! It arrived in excellent condition, look forward to doing business with you again.

Dr Martin Granger.

Thank you for answering all my questions, your customer service is excellent, which is a refreshing change these days.  All the best,

Peter Taylor, Uni of Cambridge.

Great service....... very quick delivery and well packaged, I will be using you again for my next purchase.  Thanks again,

David Taylor, KCL.

Thanks very much the Kern analytical balance was delivered direct to our laboratory today.  Kind regards,

John Simmons, Cambridge.

Just to say a big 'Thank You' for ammending and getting our pipettes out so quickly. Brilliant service as usual.

Jim Tate.

Thank you very much I have just placed my order. Thank you for the help, and thank you for the site, I'm not just saying this but it really is the best site I found, the value is fantastic and so is the range of products. It has everything you could need in one place, again thank you, look forward to recieving my equipment.

Mrs H Reeves, KCL.

Many thanks for the fantastic really quick delivery, great prices and products.

Jane Long, Cambridge.

Your products are exceptionally good quality and reasonably priced. Thank's for all your efforts you make for your customers.  I look forward to buying from you next time I need more equipment.  Regards

Karen Robinson.

Fast delivery and rapid attention to a minor problem with my pipette order. Many thanks, I will certainly order again.

Penny Driver.

Thank you very much for the speedy and professional service you offer.  The equipment arrived today all safe and sound, thanks to your excellent packing.  Thanks once again.

Jane Bradley.

First of all, thank you so much for the speedy and efficient delivery of my order. I've looked at several websites, yours being the only one I've ordered from.  Once again thank you and I've been able to recommend your site to other technicians in my group.  Kind regards,

David Bristow.

Thank you for the fast service and quality equipment I received, it was a pleasure doing business, excellent online shop and so user friendly.  Look forward to the next time!  Kind Regards

Dr Robert Ingles.

Wow, speedy delivery. Many thanks, look forward to buying from you again. 

Caroline Jones, Cambridge.

I want to congratulate you on a fantastic range of laboratory equipment that you sell off your buy on-line website. I have received my recent order for the Martini pH meter this morning and I look forward to using it. Thank you for a prompt delivery service too.  Many thanks 

Janet Prince, London.

Just received my first order from Progen Scientific Direct. All items were packed brilliantly and were exactly what was shown on the web pages. I am most definitely going to place future orders and highly recommend this site.

Jim Tate.

I placed an order with you a short while ago and was really happy with your service.  Thank you very much and I will definitely be ordering in the future.  Regards

Dr S Alan.

An excellent web site & company. Highly recommended!

Dr Linda Jarvis.

Hi,  Just to inform you we purchased some 10ul digital Accumax pipettes from you about 18 months ago at a price of £45 each along with some of an equivalent type but a more expensive price from another company. All the pipettes have been used extensively in undergraduate practical classes and most of those from the other company are in need of replacement parts at considerable cost to ourselves. Your pipettes are still going strong with no problems at all!  Regards


Thank you very much for your excellent service, my order arrived very well packed and unbelievably fast!  The Progen Direct web site is so easy to use and the prices are fantastic.  Keep up the good work!

Dr Jane Shopland.

Thank you so much for your efficient service. The products are a very competitive price and of a very high quality. I will be back!  Many thanks. 

David Smith, Cheif Technician.

I would like to thank you for an excellent service, with v fast delivery and sensibly priced equipment 

Dr Donna Johnson.

An excellent web site & company. Highly recommended!

Linda A Smith, Purchasing Officer.

I have placed an order. Great on-line web-site and very easy to order. I will deal with your company again.  Good-luck

Graham Jackson.

just wanted to thank you for your excellent service. Thank you for processing and delivering my order so quickly.  Kind Regards,

Dr Lisa Vernon.

Thank you for the amazing service and support I have recieved in setting up my laboratory. Your advice and help has stretched beyond the boundaries of just good service. The website is very informative, the quality and pricing of your your equipment is fantastic. I look forward to a long happy relationship as my main laboratory equipment suppliers.   Kindest Regards,

Helen Lancaster, Laboratory Manager.

would just like to say thank you for the quick delivery of order and I am very pleased with all of the items, will be ordering more.  Thanks,

Dr David Thomas.

I've now placed at least six orders with Progen and every time they have exceeded my expectations. I'm now using Progen for the majority of my new equipment purchases.  The technical service staff are always there to provide me with excellent product information.  Well done, at last a company that really does care.  Many thanks,

Jim Steele, Purchasing Officer.

The second order was also very quickly processed and the product again well packaged.  I will keep using you as long as I receive this kind of service.   Sincerely,

Dr Dean Porter.

received my order today and I just wanted to say thanks. I think your products and service are fantastic - the best I've come across in a long time! I've had so many problems with other suppliers lately - you've really cheered me up!  Thanks & kind regards, 

Dr Louise Davies.

I ordered from your new direct site for the first time this week, and really want to thank you for the excellent service! The Accumax pipettes are very good value, and arrived quickly - I will be placing another order soon.  Thanks!

Janet Jones, Assistant Laboratory Manager.


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